#V AND H PHOTO VIDEO PRO AUDIO PROFESSIONAL#
The rankings were based 50% on the Likelihood of Recommendation (would you recommend this brand) and 50% across five other criteria: i) Quality of Communication (friendly or polite email, phone, and face-to-face interactions) ii) Professional Competence (quality of information questions answered correctly) iii) Range of Services (variety of solutions) iv) Customer Focus (customer feels acknowledged and important) and v) Accessibility (availability of customer service help line). B&H was the only retailer recognized for photo and video equipment or consumer electronics (the other winners were manufacturers). B&H was recognized for excellence in the online photo and video equipment category. The Newsweek ranking is derived from independent surveys of 25,000+ customers who completed 160,000+ evaluations of brands across 16 industries and 161 categories. Highly engaged and knowledgeable employees are our secret sauce for providing an unequalled customer experience," said Mr. "We thank our employees for building unique customer relationships that made this Newsweek recognition possible. We want our customers to feel they have a trusted, go-to friend in the business for honest advice and straight talk." "For 48 years, we have focused on listening to our customers' needs to deliver 'old-school' service that exceeds their expectations.
"We are very honored to be recognized once again for B&H's commitment to our customers," said Jeff Gerstel, Chief Marketing Officer. Newsweek Names B&H Photo One of America’s Best for Customer Service
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